Healthcare Providers

One woman, worried female doctor in protective suit, looking through the hospital window.

Healthcare providers are deeply trusted by patients and their families to deliver high quality care to all patients. There are five super-trends that leading Providers are managing to continue to meet patient needs:

  1. Increased demand for remote healthcare driven by:
    1. The Covid 19 pandemic that is challenging us more than any health issue in living memory, and driving the need to move as much care as possible to be delivered remotely in order to reduce risk of infection for patients and the care team.
    2. The need to design healthcare services enabled by digital health and remote patient monitoring to deal with the “new normal” after the initial lockdown
    3. A demographic tipping point with significant growth in the number of people aged 65+ who have the highest care needs and costs of care.  Life expectancy is increasing, but this is not equating to healthier lives so people are sicker for longer at the end of their lives. Most of these people want to live and age at their own homes rather than in care settings.
    4. Rising levels of Chronic illness causing a shift in care needs from Acute to Chronic. There is a large increase in the number of people living with two or more chronic conditions, cancers, mental illness and dementia
    5. Evolving expectations of patients. High quality care is a constantly moving target. Patients value high quality experience from a friendly and helpful care team who understand and involve the person in decision making, provide integrated care that looks at their entire set of needs and expect access to the therapies and technologies that can best help them. During the Pandemic, patients and the care team have adopted digital and remote models of care out of necessity, and in many cases have had a positive experience with these new models of care.
  2. New scientific breakthroughs, therapies and technology that allow delivery of more efficient and effective remote care enabled by digital health technologies. These have now reached a tipping point where patients and their care teams expect and accept that many types of care will be delivered remotely.
  3. Operating with constrained finances. Ensuring that new services and solutions fit within constrained budgets and provide cost-effective care. Minimizing hospital stays, and supporting safe transitions back to home or community.
  4. Avoid physician and nurse burn-out by enabling a personal touch and deeper connection to patients. Meeting the needs of patients, doctors and nurses  to have the time for longer and richer consults for patients who need it.

We enable providers to care for people living with long term conditions by providing:

  • Remote Patient-centered care services enabled by digital health:
    • Strategy and Implementation of Telehealth and remote patient monitoring to enable care delivery to patients during social isolation and in the new normal that follows.
    • Digital Health strategy consulting to support patients between clinic visits as part of normal care
    • Designing services enabled by digital health to fit local care model, care team and focus therapeutic areas. Involving clinical teams in user-centered design and co-creation of new services to empower Multi-Disciplinary Teams
    • Business model for resulting services
    • Assessment of candidate solutions
    • Change management
    • Rollout and Implementation strategy
    • Scaling remote services from delivery of care using resources to implement remote manual care delivery through to layering in medical devices and Health IT that provide greater insight to the clinical team and patient.
  • Procurement support:
    • Due diligence of business clinical and technological aspects of solution, piloting and testing strategy, milestone design and path to scale
  • Pilot to Scale Consulting:
    • Moving from successful pilot to scale implementation of services enabled by digital health
    • Risk identification and mitigation strategy
    • Service evolution strategy so that service evolves with experience, keeps pace with growing expectations and does not stand still
  • Data Insights Strategy Consulting:
    • Using data and insights to improve services
    • Enabling data captured over the course of clinical care to drive a significant research agenda; enhancing the reputation of the health system as a center of innovation involving Health Systems, Academic health centers, and companies